Office Policies

Welcome to Rocha Wellness!

It is my commitment to provide you with the highest level of service while maintaining a warm and welcoming space to heal and restore your mind and body.

To help me keep to my high standard of care, I ask you to please observe the following guidelines.

Appointments

Fascial Stretch Therapy™ – FST and Yoga Therapy appointments are available Monday – Friday starting at 9 am.

Some evenings are available by request.

If an appointment must be changed, 24 hours notice is required.  Please advise of any changes by phone or by email asap.

Missed appointments are subject to a $50 charge.

If you are late, your appointment will run from the time you arrive until the scheduled end time.

Yoga Classes

Pre-Registration and Pre-Payment is required.

Yoga Classes are sold in 5 and 10 packs.

If you are registered for a yoga class and cannot attend, please let Karen know as soon as possible.

Workshops

Pre-Registration and Pre-Payment are required for all workshops.

No refunds on missed workshops or cancellation by participant.

Payment Policy

Yoga Therapy Program

Payments are scheduled as follows: 50% due prior to or at first appointment, and 50% due at half way point of program.

Fascial Stretch Therapy™ – FST Appointments

Full payment due at time of appointment.

Yoga Classes

Purchase of 5 or 10 Pack Yoga Classes are required prior to taking yoga classes. 

Upon completion of class, Karen takes attendance and updates her records.

Yoga Workshops

Pre-Registration and Pre-Payment is required for all Yoga Workshops.

Yoga Retreats

A minimum 25% deposit is required at time of registration with any balance due by published workshop deadline.

Each Yoga Retreat event page will have full event details and payment amounts.

Payments can be made by cash, e-transfers (electronic transfers through online banking), and credit card Visa and Mastercard if necessary.

I strive to create a nurturing and supportive environment for my clients and myself. 

Please speak with me if you have any questions, concerns, or suggestions.

Your feedback will help me to better serve you and others.

With much gratitude, namaste.

Karen Rocha

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What Clients Think of Their Rocha Wellness Experience

“I’m excited to say my body feels better and some of the feeling in my thigh is back!

Excited to see how I feel after a few treatments.

Thanks again!”

Shireeen

“Hi Karen.  It’s been one week and I wanted to let you know I’m still feeling really good”

Michele

“You are so amazing at what you do.  Just the micro bend in my knee and the elongated spine is really making all the difference”

Dr. Melanie Oliveira